Privacy policy

1. Who we are

DriveCircle operates a car rental marketplace that connects people who want to rent cars ("renters") with trusted rental companies ("hosts"). When you use DriveCircle, we act as the data controller for your personal data.

2. What data we collect

We collect only the data we need to provide and improve our service. This includes:

• Account data: name, email address, phone number, password and profile photo.
• Identity and driving credentials: driving licence details, date of birth, verification documents and verification status.
• Listing data: car details, photos, videos, location, availability, pricing, insurance and driver requirements.
• Booking data: trip dates, pick-up and return times, total amount, payment records and communications between hosts and renters.
• Payment data: billing address and payment method tokens handled by our payment provider.
• Usage data: IP address, device type, browser, pages visited and error logs.

3. How we use your data

We use your personal data to:

• Create and manage your account, and verify your identity and driving licence.
• Display car listings, process bookings and facilitate payments between renters and hosts.
• Provide insurance, roadside assistance and dispute resolution where applicable.
• Send booking confirmations, reminders, support updates and optional marketing (where you have agreed).
• Maintain platform safety, prevent fraud and comply with legal obligations.
• Analyse usage and improve the marketplace experience.

4. Legal basis for processing

We process personal data on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, protection of vital interests, our legitimate interests (such as fraud prevention and platform security), and your consent (for marketing or optional features).

5. Who we share data with

We do not sell your personal data. We may share it with:

• Other users: limited profile and listing information is shared between hosts and renters to arrange trips.
• Service providers: payment processors, identity verification services, cloud hosting, analytics, email delivery and customer support tools.
• Insurers and partners: information required to provide coverage or roadside assistance for a booking.
• Legal authorities: when required by law, court order or to protect our rights, safety or property.

6. International transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

7. How long we keep your data

We keep your data for as long as your account is active, and for a reasonable period afterwards to comply with legal obligations, resolve disputes, enforce agreements and prevent fraud. Identity verification documents may be retained for regulatory periods.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and certain personal data.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Complain to your local data protection authority.

To exercise your rights, contact us using the details below. We will respond within one month, or longer where permitted by law.

9. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the platform is used and improve our services. You can manage cookie settings through your browser.

10. Security

We use industry-standard measures to protect your data, including encryption in transit, access controls and regular security reviews. No system is completely secure, and we encourage you to use a strong password and keep your account details safe.

11. Children's privacy

DriveCircle is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, and we will update the "last updated" date. For significant changes, we will notify you by email or through the platform.

13. Contact us

If you have questions about this privacy policy or how we handle your data, please contact us at: